If you’d like to exchange a pair of sunglasses purchased through Kaenon.com, simply follow the instructions below within 30 days of your date of purchase.
To complete an exchange:
- 1. Contact Kaenon Customer Service to obtain a Return Credit #. You may also call (949) 574-7918 or fax (949) 574-7916.
- 2. Securely pack your Kaenon Polarized eyewear in a box and include the original proof of purchase or Kaenon Invoice, and include a note with your contact information in case we have any questions for you.
- 3. Write your Return Credit # on the outside of the box. Items shipped without a Return Credit # may be refused at time of delivery by the receiving department at Kaenon Polarized. Any returned item must be in its original condition and in its original retail packaging to get credit.
- 4. Ship the package to: Kaenon Polarized – Returns 868 W. 16th Street Newport Beach, CA 92663
*Kaenon is not responsible for any loss or damage in transit, therefore we recommend that you use a shipper that will allow you to track and insure your eyewear.
- 5. Order your new merchandise at the same time directly on Kaenon.com. We’ll bill your credit card for the new merchandise and process your credit for returned merchandise as soon as we receive it.Our Domestic Warranty Policy is as follows: All Kaenon Polarized eyewear are warranted against breakage caused by defects in materials or manufacturing, at Kaenon's discretion, for one year from date of purchase. Warranty is void without valid proof of purchase from an authorized Kaenon Polarized dealer. Warranty excludes product altered after purchase, damage caused by normal wear and tear including scratched lenses, and damage caused by any improper or unreasonable use.
For exchanges of any item purchased through an Authorized Kaenon Polarized Dealer, please contact the store in which your purchase was made.